Frequently Asked Questions
❓ Frequently Asked Questions (FAQs)
🛍️ 1. What products do you sell?
We offer a wide variety of embroidered apparel and custom-made fashion items, crafted with care and quality in mind.
🚚 2. How long does shipping take?
Our processing time is 1–3 business days.
Estimated delivery time for U.S. orders is 5–10 business days.
For international orders, delivery may take 10–20 business days.
See full details in our Shipping Policy.
📦 3. Do you ship internationally?
Yes! We ship worldwide. Shipping rates and delivery times vary by country and will be calculated at checkout.
🔁 4. What’s your return policy?
We accept returns on eligible items within 14 days of delivery.
Returned items must be unused and in original packaging.
Custom or personalized items are non-refundable unless defective.
View our full Returns & Exchanges Policy.
💳 5. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment gateways.
Your payment information is protected by SSL encryption.
🧾 6. Can I cancel or change my order?
You can cancel your order within 12 hours of placing it by emailing us at [email protected].
After that, we begin processing and cannot guarantee changes.
Read our Cancellation & Refund Policy.
🛠️ 7. What if my item is damaged or incorrect?
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
We’ll be happy to replace or refund it at no extra cost to you.
👤 8. Do I need an account to place an order?
No account is required. However, creating one allows you to track orders, save favorites, and checkout faster next time.
🔐 9. Is my personal information secure?
Yes, your information is protected with SSL encryption.
We never share or sell your data. Learn more in our Privacy Policy.
📩 10. How can I contact you?
For any questions, please reach out to us at:
Email: [email protected]
Address : 5337 East Washington Street, Bowling Green, IN 47833